Tenancy Operations Associate

Greater London, England, United Kingdom | Operations | Full-time

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Tenancy Operations Associate

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Operations Team.  We are looking for an Operations Associations to join our team and boost our capacity to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you. 

 

 

Working with us

We believe in individual and collective ownership of all the work that drives our company journey, and have created a mutually supportive, fun-loving environment to help our team thrive. You will be joining a diverse, multicultural team from a multitude of commercial backgrounds with a startup mindset and an eagerness to disrupt conventional wisdom.



HomeMade needs you if you want to:

 

  • Driving the tenancy administration process from point of offer agreed through to tenancy commencement 
  • Challenging time in status in order to complete each deal with speed and accuracy, whilst maintaining positive customer journey for both Landlords and Tenants 
  • Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, KYC checks, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations. 
  • Liaising with tenants and landlords to establish a relationship between parties based on mutual trust and ensuring they are frequently kept up to date with the status of their Tenancy. 
  • Ensuring speed of deal progression remains in line with expected individual and team targets. 
  • Property accounting and associated financial administration. 
  • Working closely with the sales team to successfully convert deals into tenancies. 
  • Organising third party tenancy services.
  • Organising logistics for Tenancy start dates and ensuring clean handover to our Client or in house Property Management team, where applicable. 
  • Deposit administration. 
  • Working as the point of contact to address both Landlord and Tenant queries prior to move in with speed and accuracy. 
  • Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey. 

 

HomeMade need you because you have:

 

  • Relentlessly team-oriented – you enjoy working with those around you and thrive in a mutually supportive working culture. You understand that no person is an island unto themselves and recognise that you cannot succeed unless everyone succeeds. 
  • High EQ – You should be able to identify the customer’s needs and ensure they feel comfortable at all stages of the process. 
  • Excellent interpersonal skills - You must be well-equipped to deal with conflict during what is a stressful time for landlords and tenants and manage any disputes with sensitivity and diplomacy. 
  • Exceptional attention to detail. 
  • Exceptional written and spoken verbal communication skills. 
  • Above-average numeracy. 
  • Well educated, ideally to degree level (any subject).



Who are HomeMade?

Home Made is first and foremost a prop-tech company. With our incredible team and in-house technology we are able to offer our Landlords best-in-class quality of service at a significantly lower fee, while also delivering an unbiased and professional service to our tenants that is digitally enabled for their convenience.

 

We have just raised $5M in our Seed rounds and are now looking to triple in size before our next round of VC funding. We are proud to be listed as one of the UK’s Top-100 startups in 2020 (by Startups.co.uk and Seedtable), and we are the grateful recipients and nominees of various awards including the Amazon Growing Business awards, the RESI awards and The Europas.

 

Our founder and senior management team are inspiring leaders with a bold vision, and we are backed by industry-leading advisers, investors, and entrepreneurs.



Working at HomeMade:

Based in the heart of Waterloo we are in a vibrant buzzing London office surrounded by several London theatres, restaurants, street markets and only a stone’s throw from the Southbank on the River Thames. We feel we have created a fantastic work environment, but we appreciate it is not fair to have all work and no play so have the below benefits package available for all employees..

 

  • 20 days annual leave + Christmas shut down + 8 UK Bank holidays
  • Pension Scheme
  • Summer and Xmas party
  • Social Events
  • Unlimited tea and coffee in the office



We are an equal opportunity employer:

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.