Property Management Coordinator

Greater London, England, United Kingdom | Property Management | Full-time

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Property Management Coordinator

London based 

Salary £25 - £27k

 

Home Made is looking for a Property Management Coordinator with great organisational skills who can provide best-in-class operational support to our expanding managed property portfolio. Office-based in Waterloo with our supportive and innovative team, you will coordinate logistics for our growing Property Management department, ensuring that the right people are in the right place at the right time, and that our documentation and compliance is always kept up to date. This is an exciting opportunity to be part of a fast-growing property-tech startup that is dedicated to improving the experience of renting.

 

Working with us

We believe in individual and collective ownership of all the work that drives our company journey, and have created a mutually supportive, fun-loving environment to help our team thrive. You will be joining a diverse, multicultural team from a multitude of commercial backgrounds with a startup mindset and an eagerness to disrupt conventional wisdom.

 

Home Made needs you if you want to:

  • Work with the Property Management team to organise proactive and reactive responses to any issues at our managed properties, ensuring a best-in-class tenant and landlord experience.
  • Own the tracking and coordination of day-to-day operations, including prioritising and scheduling maintenance visits and compliance checks.
  • Become the trusted point of contact for property managers, tenants, landlords, and contractors: you will make sure that works happen as per your schedule, and that everyone relevant is kept informed.
  • Ensure our properties are compliant with all relevant legislation and maintain up-to-date knowledge of all imminent policy changes pertinent to our operations. 
  • Manage our database of third-party contractors, tracking and evaluating their performance after each visit, and making sure they comply with our terms of business. 
  • Work closely with the Operations team to ensure that tenants are moved in and moved out smoothly and efficiently and all regulatory and contractual expectations are met.
  • Invoicing and associated financial administration.
  • Ensure all property communications and updates are logged in our internal CRM system, providing all Home Made teams with full visibility into every tenancy.
  • Support the use of technology to improve the property management process.

 

Home Made need you because you have:

  • Experience coordinating contractors, preferably maintenance contractors.
  • Exceptional organisational skills with meticulous attention to detail.
  • Excellent inter-personal skills - you must be confident to speak with tenants, landlords, and third parties during what can be very stressful times for them, managing any disputes with sensitivity and diplomacy.
  • Experience working in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Good numeracy skills.
  • Evidence of being a completer-finisher - always following problems through until resolution.
  • Familiar with using project management software. 
  • Team player.

 

Who are Home Made?

Home Made is first and foremost a prop-tech company. With our incredible team and in-house technology we are able to offer our Landlords best-in-class quality of service at a significantly lower fee, while also delivering an unbiased and professional service to our tenants that is digitally enabled for their convenience.

 

We have just raised $5M in our Seed rounds and are now looking to triple in size before our next round of VC funding. We are proud to be listed as one of the UK’s Top-100 startups in 2020 (by Startups.co.uk and Seedtable), and we are the grateful recipients and nominees of various awards including the Amazon Growing Business awards, the RESI awards and The Europas.

 

Our founder and senior management team are inspiring leaders with a bold vision, and we are backed by industry-leading advisers, investors, and entrepreneurs.



Working at Home Made:

Based in the heart of Waterloo we are in a vibrant buzzing London office surrounded by several London theatres, restaurants, street markets and only a stone’s throw from the Southbank on the River Thames. We feel we have created a fantastic work environment, but we appreciate it is not fair to have all work and no play so have the below benefits package available for all employees..

 

  • 20 days annual leave + Christmas shut down + 8 UK Bank holidays
  • Pension Scheme
  • Summer and Xmas party

 

We are an equal opportunity employer:

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.