Tenancy Success Manager (Property Management)

Greater London, England, United Kingdom | Property Management | Full-time

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Tenancy Success Manager (Property Management)

Home Made is looking for an organised operator with great communication skills who can provide best-in-class customer service to landlords and tenants in our expanding managed property portfolio. Office-based in Waterloo with our supportive and innovative team, you will ensure our landlords and tenants issues are resolved and our properties’ tenancies run as smoothly and enjoyably as possible. This is an exciting opportunity to be part of a fast-growing property-tech startup that is dedicated to improving the experience of renting. No formal property experience is required, just a willingness to learn and master new skills.


Salary; £27,000 - £30,000 per annum


Working with us

We believe in individual and collective ownership of all the work that drives our company journey, and have created a mutually supportive, fun-loving environment to help our team thrive. You will be joining a diverse, multicultural team from a multitude of commercial backgrounds with a startup mindset and an eagerness to disrupt conventional wisdom.

Home Made needs you if you want to:

  • Constantly communicate with landlords, tenants, and any other relevant teams, to ensure that everyone is kept fully up to date with developments at the property.
  • Build relationships with tenants, landlords, and contractors, to help each tenancy run as smoothly as possible.
  • Ensure all developments are logged in our internal CRM system and that we maintain great communication and cooperation with all teams at Home Made.
  • Coordinate with contractors and resolve maintenance issues timely and cost-effectively.
  • Get stuck in learning about property maintenance and regulation.
  • Coordinate the necessary works to address all the relevant compliance requirements.
  • Vet and expand our network of contractors and negotiate competitive prices.
  • Discuss and resolve rental arrear queries.
  • Support the use of technology to improve the property management process.


Home Made need you because you have:

  • Experience building great client relationships.
  • Excellent written and verbal communication skills.
  • Experience working in a fast-paced environment.
  • Strong organisational skills with meticulous attention to detail.
  • Evidence of being a completer/finisher - following problems through until resolution.
  • Familiar with using project management software is a bonus. 
  • A keenness to learn new things - no day in property is the same!
  • Team player.


Who are Home Made?

Home Made is first and foremost a prop-tech company. With our incredible team and in-house technology we are able to offer our Landlords best-in-class quality of service at a significantly lower fee, while also delivering an unbiased and professional service to our tenants that is digitally enabled for their convenience.


We have just raised $5M in our Seed rounds and are now looking to triple in size before our next round of VC funding. We are proud to be listed as one of the UK’s Top-100 startups in 2020 (by Startups.co.uk and Seedtable), and we are the grateful recipients and nominees of various awards including the Amazon Growing Business awards, the RESI awards and The Europas.


Our founder and senior management team are inspiring leaders with a bold vision, and we are backed by industry-leading advisers, investors, and entrepreneurs.

Working at Home Made:

Based in the heart of Waterloo we are in a vibrant buzzing London office surrounded by several London theatres, restaurants, street markets and only a stone’s throw from the Southbank on the River Thames. Easily accessible from London Waterloo/Waterloo East, Southwark Tube (Jubilee line) and London Blackfriars.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.