Operations Scheduler

Greater London, England, United Kingdom | Sales Operations | Full-time

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Operations Scheduler

Monday to Friday + every Second Saturday

£24,000 per annum

 

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Sales Operations Team.  We are looking for an Operations Scheduler/Coordinator to join our team and boost our capacity to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

 

Home Made needs you if you want to:

 

  • Building rapport and managing relationships with trust and efficiency with both landlords and tenants to ensure that our scheduled events happen without any issues. 
  • Manage our events through the CRM system (confirming and updating the correct information)
  • Coordinate Sales Associates travel itineraries and reviewing all the events in their calendars to confirm that everything is done and the viewings can go ahead
  • Making sure that customers are always updated with the latest, most relevant information regarding their viewings
  • Consistently look for opportunities to increase the number of events that can be delivered by our Sales Team
  • Managing the whatsApp for business accounts, ensuring that customers are provided with accurate information, and calls to action where required.
  • Regular Audit on all relevant information regarding properties and access providers to ensure it is up to date on the system
  • Liaising with the other teams in the business to help with securing access for all of Home Made events.
  • Updating Sales Associates, renters and  landlords if there are any changes 
  • Responding promptly and professionally to calls and emails to make sure that customer queries are dealt with according to our best practices. 
  • Ensuring speed of progression of the viewings is in line with individual and team targets. 
  • Supporting the Operations and Property Management teams with any tasks that need to be actioned.
  • Making sure that all relevant parties from the company are updated
  • Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience. 

 

What we are looking for:

  • Relentlessly team-oriented – you enjoy working with those around you and thrive in a mutually supportive working culture. 
  • High EQ – You should be able to identify the customer’s needs and ensure they feel comfortable at all stages of the process. 
  • Excellent interpersonal skills - You must be well-equipped to deal with the urgency during what is a stressful time for landlords and tenants and manage any issues with sensitivity and diplomacy. 
  • Exceptional attention to detail. 
  • Great decision making and problem solving skills
  • Exceptional written and spoken verbal communication skills.
  • Above-average numeracy. 
  • Well educated, ideally to degree level (any subject). 

 

No industry experience is required as you will be provided with full training in all systems, processes, and legislation. This is a versatile role that allows the right individual to make an immediate impact on how we operate and deliver our services and will provide anyone with a willingness to learn an excellent commercial education. 

 

The Team 

We have a welcoming, supportive and diverse team, and we invest in people. With an incredible management team, we are committed to giving you the opportunities and any training you need to succeed creating a clear path for career progression. We enjoy chocolate and cakes and love our visits from Kitty the office dog. 



Who are Home Made?

Home Made is first and foremost a prop-tech company. With our incredible team and in-house technology we are able to offer our Landlords best-in-class quality of service at a significantly lower fee, while also delivering an unbiased and professional service to our tenants that is digitally enabled for their convenience. We have recently been announced as one the top 3 Hottest Prop Tech companies in Europe in the latest Europa's awards. Our founder and senior management team are inspiring leaders with a bold vision, and we are backed by industry-leading advisers, investors, and entrepreneurs.

 

We are an equal opportunity employer:

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.