Operations Coordinator

Greater London, England, United Kingdom | Operations | Full-time

Apply by: Nov. 30, 2021
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Tenancy Operations Coordinator

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Operations Team.  We are looking for a Tenancy Operations Coordinator to join our team and boost our capacity to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you. 

 

Working with us

We believe in individual and collective ownership of all the work that drives our company journey, and have created a mutually supportive, fun-loving environment to help our team thrive. You will be joining a diverse, multicultural team from a multitude of commercial backgrounds with a startup mindset and an eagerness to disrupt conventional wisdom.

 

HomeMade needs you if you want to:

 

  • Driving the onboarding, scheduling, and quality control of all third party providers used by the Operations team. Including but not limited to, referencing and deposit protection providers, gas engineers, electricians, cleaners, and general maintenance providers. 
  • Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, KYC checks, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations. 
  • Liaising with tenants and landlords to establish a relationship between parties based on mutual trust 
  • Working with the Operations Associates to help coordinate the required checks to allow successful tenancy move in. 
  • Be the trusted point of contact for the department when it comes to the coordination and logistics involved with instructing third party providers to attend our properties. 
  • Be the trusted point of contact for the department when it comes to addressing feedback and conducting quality control checks with all of our providers in order to maintain the expected standards of customer service. 
  • Be responsible for researching and onboarding of new providers. 
  • Property accounting, landlord invoicing and associated financial administration. 
  • Working closely with the sales team to successfully list properties online with speed and accuracy.  
  • Organising third party tenancy services pre and in-tenancy to ensure that compliance checks are conducted within the required time frames. Including but not limited to EPC’s, EICR’s, and GSC’s.  
  • Liaising with our Operations Assistant to ensure that providers have access to properties when needed. 
  • Supporting in-tenancy administrative processes, such as deposit administration, tenancy renewals, processing of notice to end tenancies and other ad hoc processes. 
  • Maintaining the standards of speed to listing our properties and the quality of marketing materials. 
  • Conducting KYC check at point of listing new properties online. 
  • Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey. 




HomeMade need you because you have:

 

  • Relentlessly team-oriented – you enjoy working with those around you and thrive in a mutually supportive working culture. You understand that no person is an island unto themselves and recognise that you cannot succeed unless everyone succeeds. 
  • High EQ – You should be able to identify the customer’s needs and ensure they feel comfortable at all stages of the process. 
  • Excellent interpersonal skills - You must be well-equipped to deal with conflict during what is a stressful time for landlords and tenants and manage any disputes with sensitivity and diplomacy. 
  • Exceptional attention to detail. 
  • Exceptional written and spoken verbal communication skills. 
  • Above-average numeracy. 
  • Well educated, ideally to degree level (any subject).



Who are HomeMade?

Home Made is first and foremost a prop-tech company. With our incredible team and in-house technology we are able to offer our Landlords best-in-class quality of service at a significantly lower fee, while also delivering an unbiased and professional service to our tenants that is digitally enabled for their convenience.

 

We have just raised $5M in our Seed rounds and are now looking to triple in size before our next round of VC funding. We are proud to be listed as one of the UK’s Top-100 startups in 2020 (by Startups.co.uk and Seedtable), and we are the grateful recipients and nominees of various awards including the Amazon Growing Business awards, the RESI awards and The Europas.

 

Our founder and senior management team are inspiring leaders with a bold vision, and we are backed by industry-leading advisers, investors, and entrepreneurs.



Working at HomeMade:

Based in the heart of Waterloo we are in a vibrant buzzing London office surrounded by several London theatres, restaurants, street markets and only a stone’s throw from the Southbank on the River Thames. We feel we have created a fantastic work environment, but we appreciate it is not fair to have all work and no play so have the below benefits package available for all employees..

 

  • 20 days annual leave + Christmas shut down + 8 UK Bank holidays
  • Pension Scheme
  • Summer and Xmas party
  • Social Events
  • Unlimited tea and coffee in the office

 

We are an equal opportunity employer:

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.